Q. What is your wholesale minimum?
A. Our initial wholesale minimum is $250 and $150 thereafter. If an order is placed on the website that does not meet these requirements, an email will be sent to notify that the minimums have not been met.
Q. What is your typical turnaround time?
A. Handling times are typically 2-3 weeks which often depends on a number of factors such as time of year, if supplies are in stock, number of orders, etc. However we do our best to get orders out well before that timeframe whenever feasible. You can checkout via this portal and PayPal however please note that sales tax for orders within Maine will generate. There is no way to change this as retail orders are also accepted on the sites however this is the fastest and most efficient way to place an order. A refund for any tax charged incorrectly will be initiated within 48 hours. Shipping will be via USPS priority mail and will include tracking and signature on delivery.
Q. What shipping methods do you use?
A. For domestic orders, shipping will be via USPS priority mail and will include signature on delivery. For international orders, FedEx will be utilized. Please make sure to choose the wholesale shipping options that coordinate with your order total. If a non wholesale shipping method is chosen during checkout, a separate shipping invoice could be sent to cover the difference in shipping charges. For international wholesale orders, please contact us prior to ordering or we will also send a separate shipping invoice to cover the difference in shipping costs.
Q. What is your return and exchange policy?
A. If you are not completely satisfied for any reason, please do not hesitate to contact us within five business days of delivery to request an RMA to return the product to us. The package must be postmarked within 10 business days of initial shipment. Must be returned in it's initial packaging and unworn condition and will result in a store credit to be used on future orders on an exchange for equal or lesser value(shipping charges are the responsibility of the buyer). We want you to be happy! So any piece that is defective (not as an affect of normal wear and tear) can be returned to be fixed at any time. Buyer is responsible for shipping charges and there will be a 2-3 week turnaround time.
Q. What type of materials do you use in your designs?
A. All of our creations are made with the finest, genuine materials. We use genuine freshwater & saltwater pearls, semi-precious gemstones, and Italian leather & Portuguese cork. Staying green is very important to us here at Gem Lounge Jewelry. Whenever possible, we use the most eco-friendly materials and packaging from the recycled genuine metals we use, to the sustainable cork vegan leather alternative bracelets, and also all of our packaging is made from green materials.
Q. Do you offer custom designs?
A. Yes we can try and accommodate any design request you have. Please just email us for further details regarding your request.
Q. How can I contact you?
A. There is a contact field on our website but you can also email us at firstname.lastname@example.org.
Please note, prices are subject to change without notice. All merchandise will be billed and shipped at the prices in effect at the time of order confirmation. Gem Lounge Jewelry LLC reserves the right to discontinue products and lines at its discretion.