Q. What is your wholesale minimum?
A. Our initial wholesale minimum is $250 and $150 thereafter. With our new online store once logged in to the site, you should see individual pricing updated to the wholesale pricing once approved by us here at Gem Lounge Jewelry. What will occur is when the shopping cart reaches the retail minimum ($500 initial) the cart will update to the wholesale pricing ($250 with this example). If you have any questions or this does not update for you when the retail pricing minimum is met, please send us an email and we would be happy to help.
Q. What is your typical turnaround time?
A. Handling times are typically 2-3 weeks which often depends on a number of factors such as time of year, if supplies are in stock, number of orders, etc. However we do our best to get orders out well before that timeframe whenever feasible. You can checkout via this portal and PayPal however please note that sales tax for orders within Maine will generate. There is no way to change this as retail orders are also accepted on the sites however this is the fastest and most efficient way to place an order. A refund for any tax charged incorrectly will be initiated within 48 hours. Shipping will be via USPS priority mail and will include tracking and signature on delivery.
Q. What shipping methods do you use?
A. For domestic orders, shipping will be via USPS priority mail and will include signature on delivery. For international orders, FedEx will be utilized. For international wholesale orders, please contact us prior to ordering or we will also send a separate shipping invoice to cover the difference in shipping costs.
Q. What is your return and exchange policy?
A. If you are not completely satisfied for any reason, please do not hesitate to contact us within five business days of delivery to request an RMA to return the product to us. The package must be postmarked within 10 business days of initial shipment. Must be returned in it's initial packaging and unworn condition and will result in a store credit to be used on future orders on an exchange for equal or lesser value (shipping charges are the responsibility of the buyer). We want you to be happy! So any piece that is defective (not as an affect of normal wear and tear) can be returned to be fixed at any time. Buyer is responsible for shipping charges and there will be a 2-3 week turnaround time.
We do allow a store exchange one time in a 12 month period. Please feel free to email us to find out more details.
Q. What type of materials do you use in your designs?
A. All of our creations are made with the finest, genuine materials. We use genuine freshwater & saltwater pearls, semi-precious gemstones, and Italian leather & Portuguese cork. Staying green is very important to us here at Gem Lounge Jewelry. Whenever possible, we use the most eco-friendly materials and packaging from the recycled genuine metals we use, to the sustainable cork vegan leather alternative bracelets, and also all of our packaging is made from green materials.
Q. Do you offer custom designs?
A. Yes we can try and accommodate any design request you have. Please just email us for further details regarding your request.
Q. How can I contact you?
A. You can contact us directly from the website and also by email at: firstname.lastname@example.org.
Please note, prices are subject to change without notice. All merchandise will be billed and shipped at the prices in effect at the time of order confirmation. Gem Lounge Jewelry LLC reserves the right to discontinue products and lines at its discretion.