Our Shipping Policy:
How Much: There are flat rate options for domestic shipping within the United States. First there is a standard first class shipping option (dependent on package size and weight) which is a flat $5.95 and for larger and heavier items there are other shipping rates that can go up to $22.95 depending on location which will be shipped either UPS Ground or USPS Priority mail both with insurance. The shipping rate will be shown in your cart while shopping. International rates vary by location.
Store Pickup: When submitting orders for store pickup, orders will be ready for pickup within 48-72 business hours. We will email you once your order is ready for pickup.
International Orders: All international shipping in a standard first class mail. All orders shipped overseas and to Canada are subject to the final destination country’s taxes, tariffs and duties. These charges, based on the declared value of international orders, are not included in Gem Lounge's quoted shipping charge and are to be paid by the customer upon delivery. If the customer declines tax and tariff payment and the package is forfeited at customs, the customer will be responsible for the cost of return shipping to the US and, in the instance that Gem Lounge pays for the cost of return shipping out of pocket then such cost incurred by Gem Lounge may be deducted from any refund amount owed to the customer, deducted from the credit card used to make the purchase, or billed directly to the customer.
Other Info: Please note that delivery quotes indicate the amount of time needed for shipping, but do not include the time needed to prepare your order. Most pieces are ready for shipping within 3-5 business days of ordering, but some orders require additional time in production since all of our pieces are handmade for you.
Delays may occur in transit due to weather, customs, etc that are not within our control.
Our Refund/Exchange Policies:
Returns: Any order cancellation requests must be made within 24 hours from when the order is placed and before the product is made. We will accept unworn, undamaged, full-price items purchased on gemloungejewelry.com or in our storefront within 14 days of the ship date and must have an accompanied gift receipt or proof of purchase. For a refund, merchandise must be returned to us in original unused condition and in original packaging within 30 days from delivery. We do not accept returns on any products that have been made in your size, color, custom designed pieces, or sale items. Our standard sizes are small-XL and if your order falls outside of this, no return will be given. Any return that is initiated that is not a result of product defaults is subject to a 20% restocking fee.
Please contact us directly at email@example.com or via phone at 207-302-0009 to initiate a return by requesting a RMA number. Any return sent that does not have an RMA # listed on the outside packaging or is received outside of the accepted return/exchange timeframe are not accepted and can be returned and/or declined.
Any order purchased online or in store between 11/1-12/25 can be exchanged until January 15th, 2022. A gift receipt or proof of purchase must accompany the product. Also, items that were purchased during our holiday sales and promotions will only be exchanged for a different size of the product purchased, this does not qualify to be exchanged for a different color, design, etc. One exchange per product is allowed. Only exchanges will be given for holiday purchases, these do not qualify for a refund and must meet the return qualifications above.
Exchanges: To initiate an Exchange, please contact Gem Lounge Jewelry within 14 days of delivery. The merchandise must be returned in original unused condition and in original packaging and must be received back within 30 days from order delivery date. We do not accept exchanges on any custom orders or sale items. Please contact us directly to obtain an RMA number to exchange. Customer will also be responsible for return shipping with a flat rate of $5.95 (within U.S) prior to exchange being mailed back.