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25% OFF YOUR ORDER | Ends 12/23 | Promo Code: GIFT25 25% OFF YOUR ORDER | Ends 12/23 | Promo Code: GIFT25

Shipping & Return Policy

Our Shipping Policy:


How Much: There are two flat rate options for domestic shipping within the United States.  First there is a standard first class shipping option which is a flat $4.95 and then we also offer a flat rate priority mail option of $9.95.  International rates vary by location.

International Orders: All international shipping in a standard first class mail.  All orders shipped overseas and to Canada are subject to the final destination country’s taxes, tariffs and duties. These charges, based on the declared value of international orders, are not included in Gem Lounge's quoted shipping charge and are to be paid by the customer upon delivery. If the customer declines tax and tariff payment and the package is forfeited at customs, the customer will be responsible for the cost of return shipping to the US and, in the instance that Gem Lounge pays for the cost of return shipping out of pocket then such cost incurred by Gem Lounge may be deducted from any refund amount owed to the customer, deducted from the credit card used to make the purchase, or billed directly to the customer.

Other Info: Please note that delivery quotes indicate the amount of time needed for shipping, but do not include the time needed to prepare your order. Most pieces are ready for shipping within 3-5 business days of ordering, but some orders require additional time in production since all of our pieces are handmade for you.

Delays may occur in transit due to weather, customs, etc that are not within our control.

Our Refund/Exchange Policies:
Returns:  Any order cancellation requests must be made within 24 hours from when the order is placed.  We will accept unworn, undamaged, full-price items purchased on within 14 days of the ship date. For a refund, merchandise must be returned to us in original unused condition and in original packaging within 30 days from delivery. We do not accept returns on any custom styles or sale items. Any return that is initiated that is not a result of product defaults is subject to a 20% restocking fee. 
Please contact us directly to initiate a return by requesting a RMA number. Any return sent that does not have an RMA # listed on the outside packaging are not accepted and can be returned and/or declined.
Exchanges:  To initiate an Exchange, please contact Gem Lounge Jewelry within 21 days of delivery.  The merchandise must be returned in original unused condition and in original packaging and must be received back within 30 days from order delivery date.  We do not accept exchanges on any custom orders or sale items.  Please contact us directly to obtain an RMA number to exchange.  Customer will also be responsible for return shipping with a flat rate of $4.95 (within U.S) prior to exchange being mailed back.