What are Gems?

Gems are reward points that you can collect through our loyalty program. You can earn Gems by:

• Shopping! For every $1 spent you will receive 1 Gem
• Creating an Account (150 Gems)
• Leaving a review (150 Gems)
• Entering your Birthday (100 Gems)
• Subscribing to our Newsletter (100 Gems)
• Following us on Instagram (50 Gems)
• Liking us/Sharing us on Facebook (50 Gems)

You can spend your hard earned Gems by redeeming Gift Cards which can be used in our store. All redeemed Gift Cards will expire after 60 days.

• $15 Gift Card (500 Gems)
• $20 Gift Card (750 Gems)
• $30 Gift Card (1000 Gems)

*Please note that Gems do not cummulate with other offers or discounted items. Find out more about our Loyalty Program here.

How can I get in touch with you?

We can be reached at gemloungejewelry@gmail.com or at our storefront 207-302-0009. Our offices are open Monday through Friday 10am-5pm. You can also contact us here

How long does it take to get my jewelry?

Jewelry orders ship out within 5-7 business days from when the order is placed. Custom jewelry requests including custom stamped pieces can take an additional 1-2 weeks to process as each piece is handmade to order. Please note that shipping is not included in this timeframe.
You can see our Shipping Policy here.

Will the letters be perfectly straight on my stamped pieces?

Each piece is hand-stamped which means that there will be natural variances in every piece. These should be considered as added character and beauty of the piece.

What shipping options do you offer?

Gem Lounge ships via USPS. For additional information, please see our Shipping Policy here.

Do you ship to P.O. Boxes?

Yes, Gem Lounge does ship to P.O. Boxes

Do you ship internationally?

Yes, we do ship internationally for a flat rate.

My Package got chosen for custom fees and I don't want to pay for it. Can I refuse to pay and send the product back to you for a refund?

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. International packages sent back to us due to unpaid customs fees are Not eligible for returns or exchanges. When you purchase from the website, you accept the Possibility of being charged a customs fee. These custom fees are not something that is charged from us or from the USPS but is being charged from the country you reside in.

I just submitted an order, can it be cancelled?

You have 24 hours after an order is placed to cancel an order. After that, the order will already be in process and for that reason we will not be able to cancel an open order.

I lost an earring or broke a chain, do you perform jewelry repairs?

Gem Lounge does provide jewelry repairs on our artisan made pieces. We will fix any broken jewelry free of charge within 30 days of purchase minus shipping charges. After that, we do offer repairs which prices are determined per repair. Please contact us via email to discuss at gemloungejewelry@gmail.com.

Can you stamp the back side of the piece?

Unfortunately only one side of the metal can be stamped.

How do I inquire about wholesale opportunities?

You can now find a lot of your favorite Gem Lounge Jewelry designs available on Faire.com! You can find the link to our wholesale page on Faire here. If you haven't yet ordered on Faire, you will receive $95 off your initial order with us by signing up with the link above, Net60 terms, and free shipping on your first year of orders with us!